Terms and Conditions for the Sale & Download of online digital content/training/products or services
1. About us
We are The Growth Coaching Collective, a company registered in England and Wales under company number: 014782050. Our registered office is at: 11 St Georges Gardens, Denton, M34 7TB.
2. How to contact us
You can contact us by sending an email to hello@thegrowthcoachingcollective.com
3. These terms
3.1 These terms apply to any purchases, subscriptions or free content and training downloads you make on our website or via our social media platforms. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The Growth Coaching Collective, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site or platforms.
3.3 You must be at least 18 years old to place an order on our site, or create an account within our Connected Campaigns platform. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such an order for and on behalf of that business.
3.4 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.5 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.6 Your use of our site is governed by our Website Terms of Use.
4. Orders
4.1 Please check your order carefully and correct any errors before you submit it to us.
4.2 Your order is an offer to buy digital content and training from us on these terms. Confirmation that your order has been successfully submitted does not mean that your order has been accepted by us.
4.3 Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.
4.4 If we do not accept your order, for example because we have been unable to take payment, the digital content is unavailable, you are under 18 or there has been a mistake regarding the pricing or description of the digital content, we will email you using the details you provided when you placed your order and provide you with a refund if payment has already been taken. We have the right to reject any order for any reason.
5. Availability
5.1 We cannot guarantee that any digital content will be available at any given time, or that access to the digital content will be uninterrupted, error free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
5.2 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain digital content. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund if payment has already been taken.
6. Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7. Descriptions and technical requirements
7.1 Descriptions of our digital content are set out on our website. Please read the descriptions carefully.
7.2 You will need internet access to download the digital content and you are responsible for any charges you may incur in connection with your download.
7.3 We are not liable to you if you are unable to download the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
8. Permission to use the digital content.
8.1 We give you a licence to download and use the digital content provided you follow all of the rules in these terms. The licence starts when you download the digital content. The licence is for your internal business purposes only. You must not use the digital content for any resale purposes.
8.2 You do not own the digital content or any of its contents, but you may use it as set out in these terms. You are not allowed to pretend that the digital content is your own or make it available to others to download or use.
8.3 You must not conceal, change or remove any markings which show who owns the digital content, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the digital content in a way that you are not allowed to.
8.4 If you do not comply with any term in this clause 8, we have the right to end our contract with you immediately by sending an email to the address you provided when you placed your order.
8.5 If we end our contract with you in accordance with clause 8.6:
9. Geographical restrictions
The digital content was designed in the UK. We cannot guarantee that the digital content is appropriate or will be available for use in locations outside of the UK. If you use the digital content outside of the UK, you are responsible for ensuring that you comply with any local laws.
10. Prices
10.1 Prices for our digital content are set out on our site. All prices are in pounds sterling (£) (GBP) and include VAT at the applicable rate.
10.2 Prices for our digital content may change at any time. Except as set out in clause 11.3 below, such changes will not affect existing orders.
10.3 If there has been an error on the site regarding the pricing of any of our digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order and get a full refund. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
11. Payment
11.1 We accept all major credit cards and debit cards. All credit card and debit card payments need to be authorised by the relevant card issuer.
11.2 We will take payment from your card when you place your order.
11.3 Where payment is required, your download of digital content will be available on receipt of payment.
11.4 The Fee is payable in full and non-refundable unless the provisions of clause 10.3 apply.
12. How to download your digital content
12.1 The digital content you purchase can be downloaded by clicking on the download link in your order confirmation email.
12.2 If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.
12.3 There is no limit on how many times you can download the digital content. The digital content will be available to download from the date of your order, unless we specify otherwise.
12.4 If you are having trouble downloading the digital content, please email us at hello@thegrowthcoachingcollective.com
13. Faulty digital content
13.1 We warrant that the digital content will conform in all material respects with its description on the site for a period of 60 days from the date the digital content is first made available for download (Warranty Period).
13.2 If any digital content does not comply with clause 13.1, we will (at our option) correct the errors within a reasonable time, replace the defective digital content or refund any payments made for the defective digital content, provided that:
13.3 If we provide you with a refund under clause 13.2:
14. Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
15. Our liability to customers
15.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the digital content.
15.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
15.3 Nothing in these terms will limit or exclude our liability for:
16. Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available on our website, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
17. No third-party rights
No one other than us or you have any right to enforce any of these terms.
18. Complaints
If you are unhappy with us or the digital content you ordered, please contact us at hello@kerryb30.sg-host.com
19. Governing law and jurisdiction
19.1 If you are a consumer, the laws of England apply to these terms, although if you are resident elsewhere in the UK you will retain the benefit of any mandatory protections given to you by the laws of the region of the UK in which you live. Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of the part of the UK in which you live.
19.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
20. General terms
20.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
20.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
20.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
20.4 Any variation to these terms will not be binding unless expressly agreed in writing between you and us.
20.5 You and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
21. Connected Campaigns Product Description
21.1 Connected Campaigns is an all in one sales and marketing platform, that supports businesses with systems and automations.
This product is a white labelled version of GHL (Go High Level) The Growth Coaching Collective Ltd are an agency with an agency agreement in place with the vendor.
21.2 It is up to you, the client to review all features of the system prior to purchasing to ensure it is fit for purpose and meets all requirements, our website is kept up to date at all times, however should you have any questions please reach out to our team.
22. Connected Campaigns Payment
22.1 Connected Campaigns is charged as a monthly subscription at the price outlined upon your purchase, for a minimum period of 12 months, your subscription will renew on the same date each month and will be taken every month in advance, it is your responsibility to ensure your payment card details are kept up to date at all times.
22.2 If your payment is not successful we may revoke access to your account until payment is brought up to date. If payment is not settled within 14 days your account will be permanently deleted, and we will start recovery proceedings for any outstanding contracted payments in line with point 22.1 minimum term.
22.3 If you sign up to our free 14 day trial and do not cancel prior to the end of the trial you will be automatically enrolled under the terms in clause 22.1 and billed for one month’s subscription.
22.4 Should you decide to purchase any of the additional services such as whatsapp, wordpress integration or YEXT (this is not an extensive list) these will be billed at the rate displayed and will be billed on the same date as you subscribe each month, this may be different to your account subscription.
22.5 Email services will cost $10 for approx 13,500 emails, these are charged on a pay as you go basis.
23. Content
23.1 All content you upload into your Connected Campaigns account belongs to you, “content” means any videos, images, copy and text.
23.2 It is your responsibility to ensure your content is owned fully by you and does not infringe on any copywrite terms, should we be approached by a 3rd party over concerns with your content we will conduct a full investigation.
23.3 The Growth Coaching Collective accepts no responsibility over your content, should any of your content not be deemed appropriate we may take the decision to delete your content and remove your account.
23.4 It is your responsibility to ensure you have the correct policies and ts and cs in your organisation, we take no responsibility for your customer agreements or services provided through use of our system.
24. Support
24.1 As part of your subscription you will have access to our service desk ticketing system, this means you can log tickets via the GET SUPPORT tab in your system or by emailing techsupport@thegrowthcoachingcollective.com, our hours of operation are Monday to Friday 9am to 5pm UK time and our first response is within 48 hours
24.2 This is not a done for you support service, where you may be stuck with a feature or setup of a particular area of the platform our team will provide you with a how to demonstration, if you wish for us to complete any setup of the system please contact our team at hello@thegrowthcoachingcollective.com and we can discuss your project.
24.3 All clients have access to an online Learning Hub with a full suite of how to video guides, we encourage you to checkout this area prior to logging a ticket.
25. Cancellation Policy
25.1 Should you wish to cancel your account with us you can do so in writing to hello@thegrowthcoachingcollective.com, please note we have a 30 day notice period after your initial 12 month contract.
25.2 If you wish to transfer your account to another provider/agency of GHL you can do so for a one off administration fee of £50, please put this in writing to hello@thegrowthcoachingcollective.com
26. Links to Other Sites Privacy and Security
26.1 Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites. https://www.gohighlevel.com/privacy-and-security
27. Intellectual Property
27.1 All content published and made available on our Site is the property of The Growth Coaching Collective and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
27.2 When using Connected Campaigns platform you do so on the understanding that you do not own the platform, you are using a license of our system that can be revoked at any time, your license and product are non transferrable, using the platform does not give you any rights to any trademark registered or unregistered, you are not permitted to make any changes to the platform or its features and functionality.
28. Changes to the system
28.1 Our solution is subject to change. We make no guarantees as to the availability of any functionality within a Product. Where we plan to remove access to part of a product or service we will, where possible, provide advance notice. However, we retain the right to alter and amend our Products at any time as required.
28.2 Should any changes to features and the availability of features be in the hands of GHL 28.1 may not apply
29. Disclaimers
29.1 In using our services you will be required to create an account and login details. The email address you select for your login should be kept up-to-date and accurate along with all other information you provide to us. You are responsible for the safety of this information and should keep your password private. It is recommended you set up 2 factor authentication for your account. You are not permitted to share your login information with third parties to utilise the products or services you have purchased from us. We reserve the right to suspend or terminate your use of our services and to take legal action should any of our terms be breached.
29.2 In the marketing of certain products or services we may share testimonials or work with affiliates. The results that we share from others are always freely provided and never pre-prepared, commission payment may be made by us to our affiliates in exchange for them promoting our offers.
30. Limitation of Liability
30.1 The Growth Coaching Collective and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
30.2 The GCC accepts no liability or responsibility over the availability and uptime of the platform, in the event of a platform outage we will do our very best to notify you, however this may not always be possible, we accept no responsibility for any downtime experienced in your business.
31. Trial Conditions
31.1 Your account will be setup within 24 hours of signing up for your trial. You will receive a number of emails throughout the trial providing full details of the system and how to use it. You will be given full access to the system, any live sessions that are taking place during your trial period and the full suite of learning videos.
31.2 We reserve the right to refuse a trial if we suspect phishing or any other breach/misuse of the service
31.3 When you sign up for your trial you are automatically enrolled to subscribe on day 14- 14 days after your initial sign up you will be charged the monthly amount which was displayed at checkout, for the minimum term outlined in 25.1 You will be given three opportunities to opt out prior to the 14 day point.
31.4 Should you wish to cancel your subscription prior to the 14 day Free trial ending please do so in writing to hello@thegrowthcoachingcollective.com